{"id":2884,"date":"2024-12-07T06:55:28","date_gmt":"2024-12-07T05:55:28","guid":{"rendered":"https:\/\/vlp-education.com\/?page_id=2884"},"modified":"2025-02-18T13:23:12","modified_gmt":"2025-02-18T12:23:12","slug":"procurement-2","status":"publish","type":"page","link":"https:\/\/vlp-education.com\/?page_id=2884","title":{"rendered":"Smart Processes &#8211; Customer Delight"},"content":{"rendered":"<div  class='flex_column av-1tll80-30724dfd8f28a2e08b681eac3b57a6d8 av_two_third  avia-builder-el-0  el_before_av_section  avia-builder-el-no-sibling  first flex_column_div  '     ><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1o6nbt-29e92ffd5821c43dcb0b96fe22753e9d\">\n.avia-section.av-1o6nbt-29e92ffd5821c43dcb0b96fe22753e9d .av-parallax 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class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2884'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1l1ca-e7b292df41be9d90b741cbfc856cc54d\">\n#top .av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d{\npadding-bottom:0;\ncolor:#ffffff;\nfont-size:60px;\n}\nbody .av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d .av-special-heading-tag{\nfont-size:60px;\n}\n.av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d .av-subheading{\nfont-size:18px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1l1ca-e7b292df41be9d90b741cbfc856cc54d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1l1ca-e7b292df41be9d90b741cbfc856cc54d av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Improving Customer Satisfaction Through Process Optimisation<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2884'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb6wwp2p-10f21c7f6fb64835a7c056051d86c874\">\n#top .hr.hr-invisible.av-kb6wwp2p-10f21c7f6fb64835a7c056051d86c874{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-kb6wwp2p-10f21c7f6fb64835a7c056051d86c874 hr-invisible  avia-builder-el-3  el_after_av_section  el_before_av_one_half  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-agvmo-da2c67ffcf61587b85bdad698eed7801\">\n.flex_column.av-agvmo-da2c67ffcf61587b85bdad698eed7801{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-agvmo-da2c67ffcf61587b85bdad698eed7801 av_one_half  avia-builder-el-4  el_after_av_hr  el_before_av_two_fifth  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb6g0919-24f3286522a74b8cf3a6c8cc13c12a4f\">\n.iconbox.av-kb6g0919-24f3286522a74b8cf3a6c8cc13c12a4f .iconbox_icon{\ncolor:#6786a1;\n}\n#top #wrap_all .iconbox.av-kb6g0919-24f3286522a74b8cf3a6c8cc13c12a4f .iconbox_content_title{\ncolor:#6786a1;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-kb6g0919-24f3286522a74b8cf3a6c8cc13c12a4f  avia-builder-el-5  el_before_av_icon_box  avia-builder-el-first '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: About this course\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue849' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >About this course<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><div title=\"Page 2\">\n<p>This course is designed to help organisations enhance customer satisfaction by identifying and reducing process noise\u2014unnecessary variations and inefficiencies that disrupt customer experience. Through practical tools and techniques, participants will learn to streamline processes, optimise workflows, and build reliable systems that meet customer expectations with consistency and precision.<\/p>\n<\/div>\n<div title=\"Page 2\"><\/div>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-oink9-c9f620658609a3245586073efef81786\">\n.iconbox.av-oink9-c9f620658609a3245586073efef81786 .iconbox_icon{\ncolor:#6786a1;\n}\n#top #wrap_all .iconbox.av-oink9-c9f620658609a3245586073efef81786 .iconbox_content_title{\ncolor:#6786a1;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-oink9-c9f620658609a3245586073efef81786  avia-builder-el-6  el_after_av_icon_box  el_before_av_icon_box '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: What you\u2019ll learn\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue864' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >What you\u2019ll learn<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p><strong>Skills and tools necessary to optimize business processes and create a more consistent, satisfying experience for customers.<\/strong><\/p>\n<ul>\n<li>Understanding Process Noise<\/li>\n<li>Assessing Your Current Processes<\/li>\n<li>Identifying Sources of Process Noise<\/li>\n<li>Types of Process Noise<\/li>\n<li>Root Cause Analysis<\/li>\n<li>Customer Feedback as a Source of Insights<\/li>\n<li>Techniques for Minimising Process Noise<\/li>\n<li>Lean Methodology and Process Streamlining<\/li>\n<li>Six Sigma and Process Control<\/li>\n<li>Automation and Technology Solutions<\/li>\n<li>Process Standardization and Documentation<\/li>\n<li>Continuous Improvement Culture<\/li>\n<li>Measurement and KPIs for Ongoing Success<\/li>\n<li>Leading Change in Your Organization<\/li>\n<li>Measuring the Impact on Customer Satisfaction<\/li>\n<li>Group Project: Identifying and Addressing Process Noise<\/li>\n<li>Developing Your Action Plan for Process Optimisation<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb6g0919-6-d6bc5eb839ff9f668d91931b5e06a7e6\">\n.iconbox.av-kb6g0919-6-d6bc5eb839ff9f668d91931b5e06a7e6 .iconbox_icon{\ncolor:#6786a1;\n}\n#top #wrap_all .iconbox.av-kb6g0919-6-d6bc5eb839ff9f668d91931b5e06a7e6 .iconbox_content_title{\ncolor:#6786a1;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-kb6g0919-6-d6bc5eb839ff9f668d91931b5e06a7e6  avia-builder-el-7  el_after_av_icon_box  avia-builder-el-last '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Designed and delivered by\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue859' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Designed and delivered by<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p><a href=\"https:\/\/vlp-education.com\" target=\"_blank\" rel=\"noopener\">Virtual Learning Partners<\/a><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-opyoh-fe9b394c941fbe6446f773149c3a4a5b\">\n.flex_column.av-opyoh-fe9b394c941fbe6446f773149c3a4a5b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-opyoh-fe9b394c941fbe6446f773149c3a4a5b av_two_fifth  avia-builder-el-8  el_after_av_one_half  el_before_av_hr  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb6g0919-5-b9c31ef6221530766286f6dec56ef0aa\">\n.iconbox.av-kb6g0919-5-b9c31ef6221530766286f6dec56ef0aa .iconbox_icon{\ncolor:#6786a1;\n}\n#top #wrap_all .iconbox.av-kb6g0919-5-b9c31ef6221530766286f6dec56ef0aa .iconbox_content_title{\ncolor:#6786a1;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-kb6g0919-5-b9c31ef6221530766286f6dec56ef0aa  avia-builder-el-9  el_before_av_icon_box  avia-builder-el-first '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Target audience\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Target audience<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><ul>\n<li>Process improvement managers<\/li>\n<li>Customer service teams<\/li>\n<li>Operations- and Quality-Managers<\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb6g0919-4-897c7f3b391dae3b3fd4b6af6357ff4f\">\n.iconbox.av-kb6g0919-4-897c7f3b391dae3b3fd4b6af6357ff4f .iconbox_icon{\ncolor:#6786a1;\n}\n#top #wrap_all .iconbox.av-kb6g0919-4-897c7f3b391dae3b3fd4b6af6357ff4f .iconbox_content_title{\ncolor:#6786a1;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-kb6g0919-4-897c7f3b391dae3b3fd4b6af6357ff4f  avia-builder-el-10  el_after_av_icon_box  el_before_av_icon_box '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Format\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue810' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Format<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p><strong>Blended Learning<\/strong>:<\/p>\n<p>Live-interactive webinar, team work, coaching, case work, project.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kb6g0919-3-05847c4c061c9acf4d4335a5cfc010f2\">\n.iconbox.av-kb6g0919-3-05847c4c061c9acf4d4335a5cfc010f2 .iconbox_icon{\ncolor:#6786a1;\n}\n#top #wrap_all .iconbox.av-kb6g0919-3-05847c4c061c9acf4d4335a5cfc010f2 .iconbox_content_title{\ncolor:#6786a1;\n}\n<\/style>\n<article  class='iconbox iconbox_left av-kb6g0919-3-05847c4c061c9acf4d4335a5cfc010f2  avia-builder-el-11  el_after_av_icon_box  avia-builder-el-last '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Dates and Schedule\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue8c4' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Dates and Schedule<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>6 Modules \/ Sessions of 3 hours, 6 weeks.<\/p>\n<p>Receive an invitation for a Google Meet upon signing up and log in with the password you get at the time of enrolment.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/p><\/div><\/p>\n<div  class='hr av-24zstm-e9384d87800c4ecd04842a7568d3b939 hr-default  avia-builder-el-12  el_after_av_two_fifth  el_before_av_one_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-88qlk-e145c0cfafbbf79f1c4dc1d29efdd5b7\">\n.flex_column.av-88qlk-e145c0cfafbbf79f1c4dc1d29efdd5b7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-88qlk-e145c0cfafbbf79f1c4dc1d29efdd5b7 av_one_third  avia-builder-el-13  el_after_av_hr  el_before_av_two_fifth  first flex_column_div av-zero-column-padding  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l3dow-84129c4ab41cec7ad17f3f769d5cc6ce\">\n.flex_column.av-l3dow-84129c4ab41cec7ad17f3f769d5cc6ce{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-l3dow-84129c4ab41cec7ad17f3f769d5cc6ce av_two_fifth  avia-builder-el-14  el_after_av_one_third  el_before_av_one_fourth  flex_column_div av-zero-column-padding  '     ><div  class='avia-button-wrap av-zzmh-1e9060cfad8daff317457625daa6c399-wrap avia-button-center  avia-builder-el-15  avia-builder-el-no-sibling '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-zzmh-1e9060cfad8daff317457625daa6c399\">\n#top #wrap_all 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><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2884","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vlp-education.com\/index.php?rest_route=\/wp\/v2\/pages\/2884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vlp-education.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vlp-education.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vlp-education.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/vlp-education.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2884"}],"version-history":[{"count":5,"href":"https:\/\/vlp-education.com\/index.php?rest_route=\/wp\/v2\/pages\/2884\/revisions"}],"predecessor-version":[{"id":2911,"href":"https:\/\/vlp-education.com\/index.php?rest_route=\/wp\/v2\/pages\/2884\/revisions\/2911"}],"wp:attachment":[{"href":"https:\/\/vlp-education.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}