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Improving Customer Satisfaction Through Process Optimisation

About this course

This course is designed to help organisations enhance customer satisfaction by identifying and reducing process noise—unnecessary variations and inefficiencies that disrupt customer experience. Through practical tools and techniques, participants will learn to streamline processes, optimise workflows, and build reliable systems that meet customer expectations with consistency and precision.

What you’ll learn

Skills and tools necessary to optimize business processes and create a more consistent, satisfying experience for customers.

  • Understanding Process Noise
  • Assessing Your Current Processes
  • Identifying Sources of Process Noise
  • Types of Process Noise
  • Root Cause Analysis
  • Customer Feedback as a Source of Insights
  • Techniques for Minimising Process Noise
  • Lean Methodology and Process Streamlining
  • Six Sigma and Process Control
  • Automation and Technology Solutions
  • Process Standardization and Documentation
  • Continuous Improvement Culture
  • Measurement and KPIs for Ongoing Success
  • Leading Change in Your Organization
  • Measuring the Impact on Customer Satisfaction
  • Group Project: Identifying and Addressing Process Noise
  • Developing Your Action Plan for Process Optimisation

Designed and delivered by

Virtual Learning Partners

Target audience

  • Process improvement managers
  • Customer service teams
  • Operations- and Quality-Managers

Format

Blended Learning:

Live-interactive webinar, team work, coaching, case work, project.

Dates and Schedule

6 Modules / Sessions of 3 hours, 6 weeks.

Receive an invitation for a Google Meet upon signing up and log in with the password you get at the time of enrolment.

Get in touch for questions or how to enrol.

... thinking how we can serve you better.

Please note:

This Website is currently under construction to serve you better.

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