Smart Processes – Customer Delight

About this course

This course is designed to help organisations enhance customer satisfaction by identifying and reducing process noise—unnecessary variations and inefficiencies that disrupt customer experience. Through practical tools and techniques, participants will learn to streamline processes, optimise workflows, and build reliable systems that meet customer expectations with consistency and precision.

What you’ll learn

Skills and tools necessary to optimize business processes and create a more consistent, satisfying experience for customers.

Understanding Process Noise
Assessing Your Current Processes
Identifying Sources of Process Noise
Types of Process Noise
Root Cause Analysis
Customer Feedback as a Source of Insights
Techniques for Minimising Process Noise
Lean Methodology and Process Streamlining
Six Sigma and Process Control
Automation and Technology Solutions
Process Standardization and Documentation
Continuous Improvement Culture
Measurement and KPIs for Ongoing Success
Leading Change in Your Organization
Measuring the Impact on Customer Satisfaction
Group Project: Identifying and Addressing Process Noise
Developing Your Action Plan for Process Optimisation

Designed and delivered by

Virtual Learning Partners

Target audience

Process improvement managers
Customer service teams
Operations- and Quality-Managers

Format

Blended Learning:

Live-interactive webinar, team work, coaching, case work, project.

Dates and Schedule

6 Modules / Sessions of 3 hours, 6 weeks.

Receive an invitation for a Google Meet upon signing up and log in with the password you get at the time of enrolment.

Get in touch for questions or how to enrol.

Improving Customer Satisfaction Through Process Optimisation